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Restaurant Industry News
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Sunday June 11th, 2006 |
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Sur La Table Enhances Cross Channel Success With CommercialWare Deployment
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CommercialWare Products Deliver Improved Inventory Visibility, Reporting and Scalability |
CommercialWare, Inc., a wholly owned subsidiary of MICROS Systems, Inc. (NASDAQ:MCRS) , and the leading provider of cross-channel commerce solutions for retailers, today announced that Sur La Table (http://www.surlatable.com/), the premier retailer of tools and equipment for creative cooking and artful entertaining, has completed the implementation of CommercialWare's cross-channel retail system. Sur La Table now benefits from new functionality, including improved reporting and scalability. Using both CommercialWare's CWDirect and CWCollaborate, Sur La Table improved and accelerated inventory visibility and its processes for drop-ship orders. In addition to improved coordination between the stores, Web site, and catalog call center, Sur La Table can now obtain reports and more easily access information including comprehensive order activity, trending views, and operational metrics.
"Our goal is to create the best place for cooks of any level, as well as culinary experts, to shop regardless of how they choose to transact. As a multi-channel retailer, with stores, Web site and catalog operations, we want to continue to ensure the shopping experience is easy for all our customers and operates efficiently for us," said Neal Cohen, Vice President of Marketing with Sur La Table. "The implementation of the CommercialWare software has gone a long way toward helping us achieve this goal."
Prior to deploying CommercialWare, new products introduced by Sur La Table were entered in multiple places in order to be accessed by each retail outlet. With the deployment of CWDirect, rolling out details of new products is simplified and streamlined. The CommercialWare solution also allows for improved scalability to support the continuing growth of both the direct and web commerce operations. In addition, Sur La Table is now able to view status and availability of third-party drop-ship items using CWCollaborate.
"The attractiveness of the CommercialWare solution is that it integrates smoothly with existing retail management and inventory systems and provides a scaleable solution to support Sur La Table's continuing growth and expansion," said Jane Cannon, Chief Operating Officer at CommercialWare. "Centralizing data and providing a coordinated view into information promotes superior customer service and an operation optimized for efficiency."
Sur La Table is a multi-million-dollar cross-channel retailer with an expanding set of nationwide retail stores, a mail-order catalog, gift registry and retail Web site. Based in Seattle and with thousands of products from vendors worldwide, Sur La Table is a premier provider of culinary and dining related specialty items.
About CommercialWare
CommercialWare, a wholly owned subsidiary of MICROS Systems, Inc, develops cross-channel commerce infrastructure solutions that allow retailers and direct marketers to optimize transactions from all customer touch points. CommercialWare's comprehensive portfolio of products seamlessly links all aspects of the transaction lifecycle through point-of-sale, back-office, order management, fulfillment, customer service, collaboration, and analytics applications. The organization offers a confluence of multi-channel solutions that power many of the leading retail brands, including Abercrombie & Fitch, Party Land, Chico's, J.Jill, Ritz Camera, Jos. A. Bank, and Patagonia. For more information on CommercialWare visit www.commercialware.com.
About Sur La Table
Sur La Table provides inspiration, tools and techniques for those who wish to enhance their lives through creative cooking and artful entertaining. Sur La Table's comprehensive selection of products includes tools from around the world to prepare any cuisine as well as beautiful dishes, linens, and glasses to create a striking presentation. Sur La Table broadens knowledge of food and culture through its culinary program with cooking classes taught by the best chefs and authors in the country. Sur La Table shops the world for new products providing the unexpected and a sense of discovery, whether you step into one of their stores nationwide, open the pages of their catalog, or visit www.surlatable.com.
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Contact Information:
Louise Casamento, Director of Marketing
Tel. 443-285-8144 or 800-638-0985
Click for Website
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| MICROS Systems, Inc. provides enterprise applications for the hospitality industry worldwide. Over 135,000 MICROS systems are currently installed in restaurant, hotels, motels, casinos and entertainment operations in more than 130 countries. MICROS provides property management, central reservation and customer information solutions under the brand MICROS-Fidelio for more than 15,000 hotels worldwide. MICROS is traded on NASDAQ under the symbol MCRS. |
| Last: |
42.10 |
| Time: |
6/9/2006 4:00pm |
| Change: |
-0.09 |
| Opened: |
42.33 |
| Day: |
42.85 - 41.89 |
| Volume: |
249980 |
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