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| Free Hospitality Publications |
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Restaurant Industry News
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Tuesday October 24th, 2006 |
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ReServe Interactive Announces Multiple Software System Interfaces
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ReServe Interactive has recently developed multiple system interfaces designed to enhance the functionality and reliability of its technology offering and meet the specific needs of its hospitality industry customers. |
By overlapping and sharing 'live' data with allied technology products, such as pagers, POS systems, phones and e-mail, ReServe Interactive maximizes the cumulative benefits to the customer.
Nine technology interfaces offer benefits that include enhanced financial reporting and invoicing; improved database management and control; increased labor efficiencies and overall productivity; inventory management; purchase forecasts and advanced guest relationship management. ReServe Interactive is committed to advancing technology by intersecting applications to synchronize and streamline front-of-house operations.
'ReServe Interactive is on the forefront of technological offerings within the hospitality industry and we continually strive to advance our offering by providing new and innovative functionality,' said Lynn Carter, the company's chief technology officer. 'With more specialized features, such as Interfaces, we are able to easily tailor program applications to specific user needs.'
The ReServe Interactive technology interface offering includes:
POS System Interface between ReServe Interactive and Aloha or MICROS utilizes precise table status monitoring to increase floor management efficiency. As items are entered on the POS system, the color-coded table status is automatically updated in ReServe. ReServe does not require any additional information entered - it is updated automatically through the POS system interface. At any time, servers and hosts can see real-time table status such as entrée ordered, dessert ordered, check presented, check paid, bus request and table cleared. This interface also tracks spend history and guest preferences based on purchases; and records financial data for each guest adding further value to ReServe's already robust customer relationship management tools. For example, when the check is closed on the POS system, the check details - food and beverage revenue, gratuity, tax and total - are automatically transferred to ReServe where they are recorded in the guest's history.
Paging System Interface with JTECH and NTN pagers allows the user to simply enter the pager number given to the guest in the Table Management application. When the table becomes available, the user clicks 'Page Guest' and ReServe automatically contacts the guest's pager with a text message that reads, 'Your table is ready.' In addition, ReServe pages the server assigned to the guest's table with a message notifying that 'Table X, party of X, is being seated.'
Caller ID Interface between ReServe and CallerID.com's 'Whozz Calling?' device identifies incoming calls and attempts to match them to a record in the ReServe customer database. If a match is found, the reservationist clicks a button labeled 'Use Current Caller' to automatically populate the reservation with the caller's information, eliminating data entry errors and streamlining the reservation process.
ReServeIT enables guests to make real-time dining reservations or inquire about events over the Internet. This feature offers a welcome convenience for guests and a cost-effective solution for restaurants and banquet facilities. ReServeIT functionality is accessed 24 hours a day, seven days a week from a link that resides on a restaurant's existing Web site and allows the customer to maintain control over all guest database information.
Microsoft Outlook Interface is built on the industry-leading Intellisync platform and synchronizes appointments, to-do lists and contact information between Microsoft Outlook/Exchange and ReServe. Schedule information and follow-up reminders from ReServe are readily available and integrated into a master Outlook calendar and task list for greater efficiency. In addition, Intellisync for ReServe attaches incoming e-mail messages to the appropriate event or reservation enabling ReServe to maintain a complete correspondence history, including phone calls, letters and e-mails.
Food & Beverage Management System Interface shares data between ReServe Interactive and third-party food and beverage management software providers, such as FoodTrak and Computrition. This interface assists with forecasting food and beverage purchasing requirements before an event occurs; decrements food and beverage inventory with actual consumption quantities after an event has been executed; and maintains current food and beverage cost information for accurate event planning and margin reporting.
MeetingMatrix Room Diagramming Interface offers high-end room diagramming services using the ReServe interface to industry-leading MeetingMatrix room diagramming software. ReServe manages the diagram filing system, providing quick and easy access to the diagram matching the event being viewed. With a single button click, ReServe automatically creates a new diagram for an event, initializing the diagram with the appropriate location, attendance and table setup.
QuickBooks Interface is perfect for caterers and small businesses using QuickBooks accounting software. This interface automatically creates invoices and records payments in QuickBooks based on activities performed in ReServe. Invoice numbers in QuickBooks correlate to event numbers in ReServe, eliminating the need for double entry of billing and payment information between the two systems.
E-mail Scheduler enables users to create scheduled e-mail 'jobs' with graphically enhanced images for improved customer correspondence, marketing messages or friendly reminders. E-mails can be scheduled based on trigger dates within an event or reservation to automatically send personalized messages based on templates designed to include fields from customer, event or reservation data. For example, ReServe can automatically send a Guarantee Reminder e-mail three days prior to the date of an event that reminds the customer to call in their guarantee numbers or finalize event details.
ReServe Interactive specializes in Catering, Event Management, Dining Reservations and Table Management applications for the hospitality industry and is the only integrated solution for managing banquets and restaurant reservations in one system. ReServe Interactive software is suitable for a variety of hospitality venues including hotels, restaurants, sports and entertainment facilities, golf clubs, private clubs, cultural institutions and wineries. The company brings more than two decades of experience in hospitality management and software development.
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