When Hotel Sites Don't Click :: Restaurant Supply Resource

When Hotel Sites Don't Click

It seems so easy: Log on, find a deal, book. But things can go awry with online agencies. We look at the pitfalls, and how to avoid them.

For frequent patrons of online hotel-booking services, Manero's saga may have a familiar ring. In recent weeks, the Travel section has received correspondence from disgruntled customers of many major Internet hotel and travel booking sites (Hotels.com, Expedia.com, Travelocity.com, Quikbook.com, Orbitz.com, etc.); the sites of chains such as Days Inn and Starwood Hotels and Resorts; and some of the smaller agencies such as HDN. The complaints range from misplaced reservations to finding out they could have gotten a cheaper rate for the same hotel elsewhere.

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Date Listed: 2003-10-30

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Industry: Travel
Category: Internet
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