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Restaurant Supply Resource - Directory for Business Books Book Club Rooms Division
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Restaurant Resource Group
Making a profit in the restaurant business is a challenge. We know first hand, having created and operated many restaurants over the last twenty-five years. Adequate sales, experience, and capital can help, but without solid financial and operational controls in place, long-term success is not assured. That's why the The Restaurant Resource Group was created.... to empower restaurant operators by providing these "controls" in the form of simple, yet powerful, financial and management products and services.
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Basic Hotel Front Office Procedures by Peter Renner 
A directory of some 2,500 acronyms and initialisms, for those who need to distinguish among such entities as ABC, ABC, and ABC--Asian Basketball Confederation, American Bowling Congress, and African Boxing Confederation. The main alphabetical listing consists of acronym entries with full name and headquarters location. Two sections follow containing listings by full name and by subject. Most entries are international and national organizations, though some state and provincial organizations are included. Published by the Sport Information Resource Centre (SIRC), 1600 James Naismith Dr., Gloucester, Ontario, Canada K1B 5N4. Printed on acidic paper. Annotation copyright Book News, Inc. Portland, Or. --This text refers to an out of print or unavailable edition of this title.
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Check-In Check-Out by Gary K. Vallen, Jerry J. Vallen
This book has been a job-training leader and valuable professional reference in rooms management for over two decades. It provides exceptionally complete coverage of the hotel's front office and all of the support positions that make it work—from the international reservation network, to legal concerns, sales and marketing techniques, management issues, room rate formulas, control and oversight, etc. In a sequence that follows the flow of most guests—reservation, arrival, billing, departure, auditing and accounting—the book treats both the how-to (e.g., completing a reg card) and the wherefore (e.g., yield management) while keeping readers abreast of the trends currently affecting the industry. For hotel/resort managers and front-office support staff.
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Contemporary Lodging Security by Mark H. Beaudry
A compact handbook examining facets of hotel security including risk management; organizational structure; liability issues; casino security; insurance concerns; fire prevention and emergency planning; and criminal trends. Includes discussion of professional organizations and career opportunities, and chapter review questions. Appendices offer safety checklists and sample forms and reports. Annotation c. by Book News, Inc., Portland, Or.
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Front Office Management and Operations
Front Office Management and Operations describes the operations and procedures involved in managing the Front Office area of a hotel/lodging establishment. In addition to all of the technical aspects of front office responsibility, the authors place a strong emphasis on customer service and customer relations throughout the text.
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Housekeeping Management
Written in a straightforward, accessible style, this comprehensive work covers all aspects of hotel housekeeping operations--including housekeeping department structure, planning, staffing, inventory and equipment management, housekeeping supplies, laundry room management, cleaning, personnel administration, administrative controls, and risk management.
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Professional Management of Housekeeping Operations by Robert J. Martin
A book for housekeeping professionals that reviews property management, operational planning and organizing, staffing, and materials
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Professional Management of Housekeeping Operations by Robert J. Martin, Thomas J
Provides students and practitioners with the latest data on how to open, operate and manage housekeeping in a hotel or motel. Presents material in the order of responsibilities encountered by someone assigned to open a new facility and uses an authentic facility model throughout. New to this edition is a chapter on environmental services which covers hospitals and health care institutions, elementary microbiology, infectious waste control and disposal; additional information on material management with attention to OSHA requirements for handling cleaning supplies and chemicals; an expanded chapter on loss prevention, security surveys and liability due to negligence; and detailed coverage on budgeting a rooms department for a commercial hotel.
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The Management of Maintenance and Engineering Systems in the Hospitality Industr
Engineering and maintenance as it relates to the hospitality industry. Looks at management factors and departmental activity. Review of energy and energy management including programs and resources. A number of concepts are reviewed such as heat systems, refridgeration systems, life safety systems, ventilation and air conditioning systems, water systems and electrical systems and much more.
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Yield Management
I stumbled across this publication recently - not having been aware of the first edition, apparently published in 1997. In brief, it's the best treatment I have read of Yield/Revenue Management, although it is certainly not perfect.
Plus points:
1. The variety of contributions ensures that you're not just getting the view of one 'expert' - which is a problem with several books in this field.
2. The opening chapter, by Sheryl Kimes, is perhaps the best distillation of Yield Management theory I have read.
3. Most of the chapters are concise and to-the-point. The diagrams are generally helpful (with one or two glaring exceptions), and the book is usefully divided into four distinct parts.
4. Although the majority of the contributors are mostly from the UK, I found their perspectives refreshing. It's easy to forget that innovations in this field can come from outside the US.
Negative points:
1. It would have helped if each part of the book had its own introduction or overview. As it is, I felt like starting blind on occasions.
2. A couple of the chapters, particularly those on the Cruise Industry and the Football (or soccer!) Industry, were not relevant to me and I imagine would not be relevant to most other readers. They seemed to be written from a much more personal perspective than the rest of the book.
I would certainly recommend this collection to industry professionals wishing to expand their knowledge of this field. And for anybody starting out, it would be near essential reading.
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