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Restaurant Supply Resource - Directory for Business Books Book Club Operations
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Hospitality Web Design
Creates web sites for the hotel, hospitality and restaurant industries that are easy to navigate and update. Sites are custom designed, search engine optimized and affordable.
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75 Cage-Rattling Questions to Change the Way You Work : Shake-Em-Up Questions to
Business as usual? Not with these 75 outrageous and imaginative questions desgined to jar people into thinking creatively and break barriers to organizational success. Managers and team leaders will use this thought-provoking collection to stir the pot and get meeting members' juices flowing on key topics. Field-tested by two leading consultants, each question is followed by commentaries, exercises, and tips to facilitate great discussion. Many of the questions are wild--but that's why they work!
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Discovering the Soul of Service: The Nine Drivers of Sustainable Business Succes
The Soul of Service has exceptional substance.
Reviewer: Editor, Stern's Management Review online & Stern's SourceFinder, ([email protected]) from Culver City, CA
Based on research by the author, this work examines the central driver of success, values driven leadership, which gives root to the other eight drivers: strategic focus; executional excellence; control of destiny; trust-based relationships; investment in employee success; acting small; brand cultivation; and generosity. Chapters are devoted to each of these drivers. A final chapter summarizes and connects all of these ideas. The book's key points are illustrated by a bountiful array of stories from the 14 award-winning companies that were the basis of the research. This engaging book is filled with vital lessons for achieving GREAT service. Recommended. Reviewed by Gerry Stern, founder HRconsultant.com, author of Stern's Sourcefinder The Master Directory to HR and Business Management Information & Resources, the CyberSpace SourceFinder, and the Compensation and Benefits SourceFinder.
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Great Customer Service on the Telephone
Ingram
First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life. This thorough, quick-reading guide shows anyone who uses the phone--from salesperson to manager to secretary--how to treat it as a service tool that directly impacts on company profits.
Customer service rescue me book
Reviewer: A reader from Newark, NJ.
This book was absolutely what I have been looking for. It has assisted not only me, but the customers that I work with on a daily basis. Thanks for such great information and Rescue.
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Hospitality 2010 : The Future of Hospitality and Travel
This book explores “change” in the world, and assists hospitality and tourism leaders with forecasting these changes. The book looks at the current state of the industry and makes educated predictions as to the future of the lodging, cruise, restaurant, technology, and travel industries. Material features future forecasts, terrorism alerts to hospitality and tourism, trends for industry, the troubled airline industry, the cruise industry, and an annotated bibliography. For lodging, cruise, travel and restaurant industry executives.
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Hotel and Motel Loss Prevention: A Management Perspective
This book is not the first written on the subject of hotel security. However, the others, including some of my own, have tended to focus mainly on the roles of security directors and their staffs rather than on those of hotel management personnel and hotel employees in general. My own experiences in the industry have led me to conclude that this gap needs to be filled if future generations of hotel managers, and the properties by which they are employed, are to enjoy the optimum benefits of effective loss-prevention programs.
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Hotel Dick : Harlots, Starlets, Thieves & Sleaze
Book Description
As an undercover house officer of the Helmsley Palace, Steve Peacock had taken a unique five-year peek into the lives of the wealthy, the powerful and the “lower” classes that serviced their every desire. This experience was a rare chance to immerse him in the subculture of the privileged. But more importantly, it was an occasion to witness the underbelly of greed and gluttony existing side-by-side with despair.
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Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare C
Midwest Book Review
Service industry professionals will appreciate the opportunity to get a laugh over customer problems with a fun book which tells how to acknowledge customer requests and solve problems. Humor permeates throughout via many examples of mishaps and customer misunderstandings.
Ingram
In this sequel to the bestselling Delivering Knock Your Socks Off Service, Anderson and Zemke show readers not only how to maintain grace under fire when it comes to customer service, they actually give suggestions for fielding tough-as-nails customer questions--with aplomb.
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Security and Loss Prevention Management
Turn to this resourceful book to handle vital risk management issues in the hospitality workplace. Security and Loss Prevention Management is designed to help you accomplish four main goals:
1. to help a lodging property develop its own security and loss prevention program
2. serve as a reference for topics and issues to review if a security or loss incident should occur
3. help employees become aware of security and loss prevention concerns
4.to provide security and loss prevention information to students who are entering into the industry
This revised edition includes safety and security case studies developed with industry professionals; links to Internet-based, hospitality-specific resources for safety and security; and dozens of new exhibits and updated sample forms and documents.
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The Concierge : Key to Hospitality : A Training Manual by McDowell Bryson, Adele
Of all the staff members in the hotel and hospitality industry the concierge is the one who has the most personal contact with the guests. Written to teach the American student the intricacies of the concierge profession, it provides basic information, based on years of experience, of what the daily functions of the concierge are and how to perform them.
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The International Hospitality Business : Management and Operations
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