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INSIDE VIEW
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Feeding the Revenue Elephant Hotel Revenue Management Summer 2006 - By Carol Verret
Hotel Revenues this summer are anticipated to be gargantuan high demand and high rates. What more could an hotelier ask? ...more
Stuff Happens ... Then You Fix It - By John Alston
No matter how different we are in life, we all have one thing in common when we die: On our headstones, between the year of birth and the year of death, there is a dash. This single line represents all that we have contributed to the world. ...more
The X Factor of Leadership - By Dr. Rick Johnson
There is no such thing as a Born Leader. When people talk about born leaders, what they are really referencing is the X factor of leadership. What is the X factor? Simply stated the X factor is the willingness, the desire and the willpower to become an effective leader. ...more
Who are your Online Customers? Does Broadband Effect How They Find Your Web Site?
A Collaborative Article: Neil Salerno & David Hart ...more
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FEATURED SITE
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Consumer WebWatch
The Consumer WebWatch mission is to investigate; inform; and improve the credibility of information published on the World Wide Web.
...more
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FEATURED SUPPLIER
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Walkwire
Walkwire, LLC is a leading provider of automated business centers, guest Internet Lobby PCs, guest room printing, and in-room PCs. Let guests print boarding passes with our Lobby PC.
...more
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FEATURED MAGAZINE
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 Smart Meetings Smart Meetings Magazine sets the standard for the West. Each month, the magazine examines the meetings industry with a sole focus on the West. Our pages feature the latest in meeting industry trends, emerging technology, personality profiles, and updates on the best venues and destinations throughout the Western U.S., Canada and Mexico. Smart Meetings is committed to providing meeting professionals useful information in an easy-to-access, attractive, and engaging format.
more info
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MARKET RESEARCH
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Five Pitfalls to Avoid when Planning Your Customer Service On Demand Offering
On-demand customer service solutions hold the potential to lower entry costs, and increase productivity and ROI. But if you're considering this implementation method, you should also be wary of the potential pitfalls that some on-demand solutions carry with them. Will you sacrifice the opportunity to differentiate your business? Will you have to settle for basic functionality? Are you introducing unnecessary security risks into your customer interactions? Will an on demand solution stifle your ability to grow your service function into the future?
...more
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HEADLINES
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Most viewed headlines this past week at Hotel News Resource. Click on the title to read.
E-Mail Marketing Getting High Click, Open, and Conversion Relative to Cost
The Power Of The Per-diem Rate - By Daniel Voellm
Donald J. Trump and Irongate Announce Plans for Trump Ocean Resort Baja Mexico
As hotels upgrade, some items are left behind
New Study Concludes Minimum Wage Hikes Do More Harm Than Good
August Travel Price Index Increased 6.2 Percent
Weekly U.S. lodging performance for the week of Sep 24, 2006 - Sep 30, 2006
Cambria Suites Breaks Ground In Savannah, Georgia Market
Study Explores the Market Influence of European Tour Operators on Greek Resort Hotels - By Dr. Dimitris Koutoulas
Asia Pacific Hospitality Enews - Week Ending September 29 - 2006
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UPCOMING INDUSTRY EVENTS
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Michigan Restaurant Association
2006-10-17
Michigan Restaurant Show
Penton Media Europe
2006-10-17
International Leisure Industry Week
Xotels
2006-10-17
Xotels Fundamentals of Revenue Management & Distribution Seminar
HFTP
2006-10-18
HFTP Annual Convention & Tradeshow 2006
Society of American Travel Writers
2006-10-18
Society of American Travel Writers (SATW) Annual Convention
DMAI
2006-10-18
Destination Management & Marketing Institute
The ATTA
2006-10-19
The Adventure Travel World Summit
Xotels
2006-10-19
Fundamentals of Revenue Management & Distribution
CTO
2006-10-20
Caribbean Tourism Conference
Xotels
2006-10-20
Fundamentals of Revenue Management & Distribution
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FEATURED BOOK
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Dining Room and Banquet Management by Anthony J. Strianese
An intelligent hands on text book that combines the proper methods of serving along with the logic for using these particular methods. Highly recommended for restaurant, hotel, and resort employees and managers.
...more
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