The Relationship Frames The Experience - By John R. Hendrie
We were alerted a number of years ago that we were in the Experience Economy. Of course, that needed some definition, as we moved beyond the typical transactions with our Customer. ...more

The Devil's In The Details - Pay For Performance Programs Revisited - By Joseph M. Gravish
'Naturally, we want to incent our managers, push for results, and drive for the numbers... And, with a solid reward program, Pay for Performance, in place, 'It is a slam dunk'.' ...more

Mansbach Annual Chain Restaurant Newsletter - By David Mansbach
David Mansbach's Annual Newsletter ...more

Back to Departments

Hot Labor Market, Low Unemployment Numbers Make Good Benefits 'Competitive Mandatory'
According to the latest statistics from the U.S. Department of Labor, employee productivity is up, unemployment continues to stay low at less than five percent, and hourly earnings for workers continues to increase. ...more

Back to Departments

Sonic Announces Preliminary Results of Its Modified 'Dutch Auction' Tender Offer
Sonic Corp. (NASDAQ: SONC) , the nation's largest chain of drive-in restaurants, today announced the preliminary results of its modified 'Dutch Auction' tender offer, which expired at 12:00 midnight, Eastern Time on October 6, 2006. ...more

The Cheesecake Factory Reports Preliminary Revenues for Third Quarter of Fiscal 2006
The Cheesecake Factory Incorporated (Nasdaq:CAKE) today reported preliminary, unaudited revenues for the third quarter of fiscal 2006, which ended on October 3, 2006. ...more

McDonald's Announces Oversubscription of the Chipotle Split-Off Exchange Offer Based on Preliminary Results
McDonald's Corporation today announced that, based on preliminary results, the previously announced offer to its shareholders to exchange all or some of their shares of McDonald's common stock for shares of class B common stock of Chipotle Mexican Grill, Inc. held by McDonald's was oversubscribed. ...more

Burger King Announces Debt Retirement
Burger King Holdings Inc. (NYSE:BKC) today announced that it has retired an additional $35 million in debt, using cash generated from operations. Since the company's IPO on May 18, the company has retired a total of $435 million in debt, reducing its debt level by more than 30 percent. ...more

Back to Departments

What's That Sushi Doing Here?
Raw fish swims into unlikely waters ...more

Chicago Magazine Selects the City's 50 Best Chefs
Meet the Folks Responsible for Propelling Chicago to World-Class Dining Status ...more

Back to Departments