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Features
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The Relationship Frames The Experience - By John R. Hendrie
We were alerted a number of years ago that we were in the Experience Economy. Of course, that needed some definition, as we moved beyond the typical transactions with our Customer. ...more
The Devil's In The Details - Pay For Performance Programs Revisited - By Joseph M. Gravish
'Naturally, we want to incent our managers, push for results, and drive for the numbers... And, with a solid reward program, Pay for Performance, in place, 'It is a slam dunk'.' ...more
Hotels Without Hoteliers! - By Saurabh Gupta
The booming hospitality industry of India displays an ever increasing appetite to absorb talent; but how ready is it for this explosive growth? An empirical study on the problem of human resource and its probable solutions. ...more
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Trends
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California Leads Nation's Hospitality Markets, According to New Report From Ernst & Young LLP
Buoyant consumer demand and limited supply of new hotel rooms throughout California led the state's major hospitality markets to outperform the rest of the nation in the first six months of this year, according to The California Mid-Year Lodging Report released today by Ernst & Young LLP. ...more
Hot Labor Market, Low Unemployment Numbers Make Good Benefits 'Competitive Mandatory'
According to the latest statistics from the U.S. Department of Labor, employee productivity is up, unemployment continues to stay low at less than five percent, and hourly earnings for workers continues to increase. ...more
The Lone Adventurers
About one in ten leisure travelers hit the road alone (11%) with men younger than 35 leading the pack ...more
Canadian Occupancy, ADR, RevPAR - Week Ending September 30 - 2006
Published in conjunction with STR (Smith Travel Research) and endorsed by the Hotel Association of Canada. This publication summarizes weekly occupancy and average room rates from major cities in Canada. ...more
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Appointments
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Hotel Veteran Joe Gelchion Named Senior Vice President of Owner Relations for Starwood Hotels & Resorts
Steven J. Heyer, chief executive officer of Starwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT), announced today that longtime Sheraton Hotels & Resorts veteran Joseph Gelchion has been named senior vice president of owner relations, North America. ...more
Senih Geray Appointed General Manager Of St. Regis Resort, Aspen
Senih Geray has been named general manager of the St. Regis Resort Aspen, effective September 2006. The announcement was made by Rick Suhl, senior vice president of operations for Starwood Hotels & Resorts Worldwide Inc. ...more
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Development
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Grand City Hotels To Manage 9 Accor Hotels In Germany
8 Hotels (4 Novotel, 1Mercure, 1 Formula1, 1 IBIS, 1 ETAP) part of the Accorhotels Group will be managed by the Berlin based, Grand City Hotels & Resorts Group. ...more
Great Wolf Resorts, Inc. Launches New Alliance Program
Great Wolf Resorts, Inc. today announced that it has selected The Kempton Group to represent its Great Wolf Lodge and Blue Harbor Resort brands of indoor waterpark resort properties in the development of marketing partnerships and corporate alliances. ...more
Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi To Open February 2007
Shangri-La Hotels and Resorts has signed an agreement with Al Jaber Establishment and TourismDevelopment and Investment Company, Abu Dhabi to manage the Shangri-LaHotel, Qaryat Al Beri, Abu Dhabi, opening February 2007. ...more
Hamister Hospitality Partners with HSBC Capital to Acquire Pittsburgh Hotel Portfolio
The Hamister Hospitality Group, LLC doubled its size on October 3, 2006 with the purchase of four Pittsburgh hotels: the Cranberry Township Residence Inn by Marriott, the Greentree Hampton Inn by Hilton, the Pittsburgh Airport Hampton Inn by Hilton, and the Cranberry Township Holiday Inn Express by Intercontinental Hotels. ...more
Candlewood Suites Begins International Expansion
Candlewood Suites announced that it will begin its international expansion with two locations outside the U.S. this quarter in two of Canada's most popular destinations, Toronto and Montreal. ...more
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Environmental
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Fairmont Offers Up 10 Valuable Green Travel Tips
Fairmont Says it's Easy Being Green on the Road ...more
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Other
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A Way Forward for USA Travel & Tourism
Less than 6 months after WTTC's Global Travel & Tourism Summit held in Washington DC where great debate was had on the need to open minds to the potential of the Travel & Tourism industry and its shifting geographical landscape, WTTC and its US Members are determined to call on US Government to recognize the state of the industry. ...more
The Most Famous Hotels in the World - Hotel Sacher Vienna
This legendary hotel opened during the reign of Emperor Franz Joseph and Elisabeth. ...more
Best Western Features Celebrity Travel Expert Emily Kaufman on Web Site
Best Western International announced today that it has entered into a strategic partnership with nationally recognized travel expert Emily Kaufman, known as 'The Travel Mom.' ...more
Harrah's Entertainment and Keppel Land Statement on Sentosa Integrated Resort Bid Proposal Decision
Harrah's Entertainment, Inc. (NYSE:HET) and Keppel Land (SGX:KPLD) today issued the following statement regarding the companies' decision not to submit a bid proposal for the Singapore Tourism Board Sentosa Island integrated resort project: ...more
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