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Features
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Achieving Excellence: How to Truly Understand and Fulfill Customer Needs, Wants, and Desires - By Mark Hamister
My vision of how to lead a company has always been based on three principles: know your product; understand your customer; and don't accept mediocrity. ...more
Create and Commit to a Brand World View - By Rick Hendrie
Marketing has a central and powerful role to play in guiding a business to success. Beyond the creation and execution of brand communication, it holds the responsibility to be a brand evangelist, offering a brand world view that serves as context to all that a company does. ...more
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Trends
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Timeshare Occupancy Rates Far Exceed Hotels
Industry Continues Strong Growth with 2005 Sales of 8.6 Billion - 4.1 million households own timeshares in U.S. ...more
Strong August Performance Completes A Sizzling Summer For UK Hotels
London hotels continued to deliver a record-breaking performance in August according to the preliminary figures released today by PKF hotel consultancy services while regional hotels delivered solid year on year growth. ...more
Canadian Occupancy, ADR, RevPAR - Week Ending September 16 - 2006
Published in conjunction with STR (Smith Travel Research) and endorsed by the Hotel Association of Canada. This publication summarizes weekly occupancy and average room rates from major cities in Canada. ...more
Monthly U.S. Lodging Performance August 2006
Monthly summary of Occupancy, ADR and REVPar for the United States. ...more
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Sales and Marketing
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The Knowland Group Begins Service in Jacksonville, FL
Market Intelligence Firm Provides Service to Hoteliers on Florida's Northeast Coast ...more
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Appointments
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The Plasencia Group, Inc. Names Industry Veteran Richard Conti as President
Lou Plasencia Remains as Chairman and CEO ...more
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Development
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Impulsive Group Turning Times Square's Century-Old Portland Square Hotel into Luxury Boutique Property
Construction Set to Begin in January of 2007; Sanctuary to Open Fourth Quarter of 2007 ...more
Golden Tulip Introduces First Royal Tulip In Amsterdam, The Netherlands
Golden Tulip Hospitality launches its new international luxury brand with the first Royal Tulip Amsterdam Symphony. Construction started with a celebration on September 20th 2006 at the premises. The hotel is due to open its doors in 2009 ...more
Mövenpick Hotels & Resorts to Open New City-Resort in Kuwait
The international hotel chain with Swiss roots announces the opening of a second property in Kuwait: A management agreement has just been signed with the owning company ALARGAN International Real Estate Co. for the exclusive 308 room Mövenpick Resort & Residence Al Bidaa Kuwait. ...more
Highland Hospitality Corporation Acquires The Ritz-Carlton Atlanta Downtown Hotel For $79.5 Million
Highland Hospitality Corporation (NYSE:HIH) announced that it has acquired the 444-room Ritz-Carlton Atlanta Downtown hotel located in Atlanta, Georgia for a purchase price of $79.5 million, plus customary closing costs, or approximately $179,000 per key. ...more
Starwood Launches New Extended-Stay Brand - ELEMENT Hotels
Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT) today unveiled its new extended-stay hotel brand: ELEMENT, a brand extension of Westin Hotels & Resorts. ...more
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Environmental
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Hand Dryers Offer Multiple Environmental Cost Benefits - By Glenn Hasek
From an environmental benefit standpoint, there are few slam dunks like hand dryers. Used primarily in common areas like restrooms, hand dryers-when offered as the only hand drying option and not alongside paper towels-save trees, energy and money. ...more
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Openings
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W Hotels Open Its First Retreat & Spa
W Maldives Turns Private Island Indulgence into a Jet Setter's Luxury Playground ...more
Intercontinental And Roberts Hotels Group Announce New Crowne Plaza Hotel For Metro Atlanta
Crowne Plaza Marietta is city's first 100 percent African-American owned full service hotel ...more
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Other
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AH&LEF Awards American Express Scholarships To AH&LA Member Employees
The American Hotel & Lodging Educational Foundation (AH&LEF), the not-for-profit affiliate of the American Hotel & Lodging Association (AH&LA), awarded six AH&LA member property employees with American Express Academic Scholarships for the 2006-2007 school year. ...more
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