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INSIDE VIEW
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Turning a Transaction into a Relationship - Creating the Memorable Experience - By John R. Hendrie & Brecca Loh
The Check-in at the Front Desk: a mechanical, soulless interaction, prompted by computer inquiry, dictated by robotic responses, and final direction down that dark corridor. Food Service: bland presentation, perfunctory placement of entrée, and perhaps a disinterested, 'Bon Appetite'. ...more
Web 2.0 Begins to Sprout in Travel - By John Bray
Throughout the last year, a lot of buzz has been generated around the emerging impact of a phenomenon dubbed Web 2.0. It was about how consumers were 'taking back the Web' and relying more on new technologies like social networking and mashups to make buying decisions, essentially rejecting traditional marketing channels as sources of persuasion. ...more
Treat Interns as Future Stars - Not Inexpensive Labor - By Lizz Chambers, CHA, CHE
A bright, enthusiastic, hospitality school student may appear to be more interested in getting credit toward their degree than in cash. This bright, eager-to-please student will also be thankful that an internship will add that extra pop to a resume and glean the interest of a future employer. ...more
Let Them Eat Cake: The Growing Contribution of Hotel Food and Beverage to the Bottom Line - By Gregory J. Miller
Over the past decade, the food and beverage department (F&B) at hotels has transitioned significantly. Hotels with restaurants continue to improve their F&B operations, from expanding menus to creating unique offerings for guests. ...more
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FEATURED SUPPLIER
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RedSky IT
RedSky IT, providers of Entirety, a complete enterprise hospitality technology solution, is a leading supplier of technology solutions to the hospitality industry. Its products include Web, Linux, Unix and Windows NT-based property management systems. In addition, RedSky IT offers fully integrated sales and catering systems, corporate enterprise systems, central reservation systems, web reservations and data warehousing technology. Its telecommunication solutions include voice mail, PBX, telephones, call accounting and message-on-hold programs.
...more
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FEATURED MAGAZINE
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 Contingent Workforce Strategies Designed to serve as a must-read resource for executives and managers who use, or may in the future use, temporary/contract workers as part of their overall workforce/staffing strategy.
more info
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MARKET RESEARCH
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Short Breaks - US
Mintelís exclusive consumer research shows that short breaks are popular throughout most demographic groups for a variety of reasons. While some respondents stated a concern about being away from work too long or spending too much money, there is also a group that takes both short and long trips, indicating a willingness to take short trips for fun, not just out of economic necessity.
...more
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HEADLINES
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Most viewed headlines this past week at Hotel News Resource. Click on the title to read.
The Network Effect of Tagging and Trip Planning - By John Bray
The Hitwise US Travel Report
Difference in being right and Right - By Robin Trehan
Five spa trends, from wellness to good food
Hilton Expects to List 10 Hotels for Sale in Europe
Hotel ownership is going in the REIT direction
Weekly U.S. lodging performance for the week of Jul 30, 2006 - Aug 05, 2006
Introducing L'Atelier de Joel Robuchon at Four Seasons Hotel New York
Monthly U.S. Lodging Performance July 2006
Corporations Need to Take the Lead in Travel Distribution Reform, Says Business Travel Coalition
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UPCOMING INDUSTRY EVENTS
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ICreativeMinds
2006-08-19
IndiaTravelMart (ITM)
EyeforTravel
2006-08-22
Travel Distribution Summit China
aiGroup
2006-09-01
Moscow International Travel Workshop
ICreativeMinds
2006-09-01
IndiaTravelMart (ITM
re-DISCOVER the Caribbean
2006-09-02
re-DISCOVER the caribbean Show
3B Global Ltd (United Kingdom)
2006-09-05
HospitalityAfrica 2006
HSMAI
2006-09-06
HSMAI's Affordable Meetings National
Silver Shows
2006-09-06
Travel Trade Canada
Silver Shows
2006-09-07
Travel Trade Canada
Silver Shows
2006-09-08
Travel Trade Canada
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FEATURED BOOK
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Heads in Beds : Hospitality and Tourism Marketing
If you work at a hotel you must read this book
I have bought and read 5 different books on hospitality and marketing in the last 12 months alone. And while most books contain good information, this one truly tells you what you need to know. Reminiscent of Ogilvy and Caples, with a twist for the new millenium, and in the context of hospitality and travel, but avoiding puffery, he makes sure you are using your marketing to produce results and not waste any money. He provides enough detail about key marketing actions...from advertising to public...
...more
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