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INSIDE VIEW
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The Tipping Point: Touch Points Make a Difference in Customer Service Training - By Carol Verret
Malcolm Gladwell's book 'The Tipping Point: How Little Things Can Make a Big Difference' has tremendous applications in the hospitality industry in terms of customer service! Ours is an industry of 'little things' - identifying which ones will 'tip' our guests positively or negatively is the challenge! ...more
Don't Worry, Be Happy - By John R. Hendrie
This Anthem for the Nineties seems flat for this decade, but we hear Hospitality folks humming the tune, a little like Nero fiddling, while Rome burns. ...more
Hotel Revenue Management - The way I see it - By Neil Salerno
The way I see it, there are almost as many versions of revenue management as there are people actually using it. Whether it's referred to as yield management or revenue management, it's obvious that it means different things to different people, but no matter what definition or tasks are applied to revenue management; it can work magic if it's applied correctly and consistently. ...more
Listen to What Your Uniforms are Saying - By Eric Hahn
Ever had an employee show up for work in a dirty, wrinkled or smelly uniform? Sure, haven't we all? Any veteran of the hospitality business has seen or been through this before. ...more
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FEATURED SITE
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EMBA World, A Resource About the Executive MBA
EMBA World is the only dedicated resource for business professionals seeking unbiased information on two-year MBA or other form of professional education and MBA programs in the US, Europe, Asia, global.
...more
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FEATURED SUPPLIER
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Luxor Linens Hospitality
Luxor Linens is a luxury textile company, producing the world'(TM)s finest Egyptian cotton linens and home accessories for the luxury market. We sell wholesale through many channels and retail through our website. Our hospitality division caters to luxury 5 star hotels, inns and resorts. Our hotel collection features some of the finest bedspreads, towels, pillows, sheets, and table linens available on the market.
...more
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FEATURED MAGAZINE
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 Successful Promotions Shows you how effective imprinted promotional items can be for any kind of campaign.
more info
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MARKET RESEARCH
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Golf Tourism - International
North America is by far the world’s leading golf market. In the US, golf is estimated to contribute more than US$60 billion to the economy - some 6% of GDP (gross domestic product). Meanwhile, with the exception of the British Isles, golf remains relatively underdeveloped in Europe, where it has been restricted traditionally to a moneyed elite. On the other hand, Japan and Oceania are highly developed and mature golfing markets. The global golf tourism market is worth over £10 billion (US$17.5 billion).
...more
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HEADLINES
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Most viewed headlines this past week at Hotel News Resource. Click on the title to read.
HVS International/Hotel and Motel Management Announce the 2005 Hotel Franchise Fee Calculator
U.S. Consumers Rate JetBlue, Harrah's, Princess, Four Seasons and Ritz-Carlton Most Desired Travel Companies
International Tourists Spend $2 Billion A Day
A Test of Character - By Christian Anklin
Corporate Research International's Consumer Perception Survey Reveals Quarterly Best-in-Class
Travel + Leisure World's Best Awards
Steve Rushmore's 2006 NYU Presentation
The Value of an Owner's Representative - By Bryan Abbott
Weekly U.S. lodging performance for the week of Jul 02, 2006 - Jul 08, 2006
Marriott International Reports Robust 2006 Second Quarter
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UPCOMING INDUSTRY EVENTS
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Exhibitions and Trade Fairs Pty Ltd
2006-07-23
ICTF 2006 - International Catering Trade Fair
HSMAI
2006-07-24
World Quest - New York
HSMAI
2006-07-27
World Quest - Washington
HSMAI
2006-07-28
World Quest - Chicago
CHART
2006-07-29
CHART Hospitality Training Conference
HSMAI
2006-07-31
World Quest San Francisco
HSMAI
2006-08-04
World Quest Seattle
ICreativeMinds
2006-08-11
IndiaTravelMart (ITM)
ICreativeMinds
2006-08-19
IndiaTravelMart (ITM)
EyeforTravel
2006-08-22
Travel Distribution Summit China
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FEATURED BOOK
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The 17 Essential Qualities of a Team Player
The 17 Essential Qualities of a Team Player is another in a long line of titles by John Maxwell aimed at helping people attain their personal and leadership potential in the workplace. The book is organized into short chapters, each devoted to one of the 17 qualities that Maxwell deems essential to a successful and harmonious workplace, qualities such as competence, discipline, adaptability, commitment, selflessness, and preparedness. Maxwell's prose reads like a series of sermons, peppered with inspirational stories and quotes from personalities as diverse as Vince Lombardi ( The harder you work, the harder it is to surrender ) and Henry Ford ( Before everything else, getting ready is the secret of success ). The book is for Maxwell fans and anyone looking for a sensible and formulaic approach to improving their lot, both at work and in life. --Harry C. Edwards
...more
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