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INSIDE VIEW
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Training on external e-mail communications becomes a top priority for hoteliers - By Doug Kennedy
Not so long ago in the lodging industry, returning from a long meeting or rare day-off would mean coming back to a stack of pink message slips. Then came the age of voice-mail, and the pink slips were replaced by a flashing light indicator on the phone. Now, the dozens of daily voicemails have dwindled to a few, and quickly, we struggle with more than 100 daily e-mails daily-and that's not counting spam. It kind of makes you wish you'd have signed up for that typing class in high school doesn't it? ...more
Are you Keeping Up With Your Public Relations? - By Leora Lanz
Public Relations in 2006: Same skills with a new set of media. ...more
8 Essentials For Building Your Online Revenues - By Keith Paulin
I've always wanted to write a headline like '10 Lessons Guaranteed to Improve... You see these all the time and they attract an incredible number of readers and eyeballs...but then I almost changed my mind. Usually, when you read through the article you discover that the 'lessons' are generally a sales blurb for the company. ...more
How to Turn Your Good Restaurant Into a Great Business - by Jim Laube
People who open their own restaurant typically possess an abundance of highly desirable traits and skills. Almost without exception these entrepreneurs are optimistic, self-starters, risk-takers, incredibly hard workers, creative, and action-oriented. ...more
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FEATURED SITE
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FedStats
FedStats provides easy access to statistics and information produced by more than 100 U.S. Federal Government agencies
...more
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FEATURED SUPPLIER
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RainDrop Products - Commercial Indoor & Outdoor Water Play Equipment
Our features are a collection of above and below ground water play products. Whether it?s in a pool or on a Sprayground, Rain Drop Products create fun. When you see our name, you know you are getting the most innovative products from the company that?s been synonymous with water since 1982. Wet?s Next?
...more
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FEATURED MAGAZINE
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 Business Credit Magazine Produced for executives in business and industry who have, as one of their responsibilities, the extension of credit from one business to another. The magazine will keep you up-to-date and on the cutting edge of trends, news and important legislative issues and informed on the credit issues that affect the way you'll do business.
more info
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MARKET RESEARCH
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Hotels & Motels: Global Industry Guide
Datamonitor's Hotels & Motels: Global Industry Guide is an essential resource for top-level data and analysis covering the hotels & motels industry. It includes detailed data on market size and segmentation, textual analysis of the key trends and competitive landscape, and profiles of the leading companies. This incisive report provides expert analysis on a global, regional and country basis.
...more
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HEADLINES
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Most viewed headlines this past week at Hotel News Resource. Click on the title to read.
Zuji Online Travel Report for Q1 (January - March) 2006 Asia Pacific
Starwood Hotels Unveils Plans for New Extended Stay Brand
Monster Employment Index Rises in May, Reflecting Increased U.S. Online Recruitment Activity
Hospitality 2010: Four 'Mega-Trends' to Shape Future Financial Success
Lodging Development Pipeline for Asia Reveals China as Having the World¹s Largest Development Activity Outside the U.S.
Starwood picks offer by a Taittinger and bank
Top 5 Group Events - North America - May 2006
Canadian Occupancy, ADR, RevPAR - Week Ending May 27 - 2006
Weekly U.S. lodging performance for the week of May 21, 2006 - May 27, 2006
The Plasencia Group, Inc. Continues to Be Optimistic about Lodging Industry for Remainder of 2006
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UPCOMING INDUSTRY EVENTS
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2006-06-12
Menu Boot Camp
WestVille Enterprises
2006-06-13
Caribbean Gaming & Hospitality Conference
HSMAI
2006-06-14
2005 HSMAI's Affordable Meetings West
2006-06-15
Menu Boot Camp
Hospitality Financial and Technology Professionals (HFTP)
2006-06-19
HITEC 2006 - Hospitality Industry Technology Exposition & Conference
2006-06-19
Menu Boot Camp
HospitalityLawyer.com
2006-06-20
Loss Prevention Conference
2006-06-21
North Africa And Middle East .travel Forum
2006-06-22
Beijing International Tourism Expo
Questex
2006-06-26
Incentive Travel Exchange
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FEATURED BOOK
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Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Manage
Industry surveys consistently show that service is the number one reason that people come back to a restaurant–or dine elsewhere. With competition increasing for today’s dining dollar, restaurants must go beyond culinary excellence to ensure their success. They must offer Remarkable ServiceSM, the kind of service that makes guests feel comfortable, makes dining out enjoyable, and creates customer loyalty. This book offers unique, comprehensive coverage of the principles, standards, and practices that are the hallmark of truly Remarkable ServiceSM. Written by The Culinary Institute of America, which has been hailed by Time magazine as the nation’s most influential training school for cooks, it shares the knowledge and techniques necessary to exceed guest expectations through every part of the dining experience. Remarkable ServiceSM places detailed practical information within the framework of Nine Basic Principles of Hospitality and Service. These critical principles provide the foundation for building an outstanding customer service program in any setting, from informal to fine dining. Filled with invaluable real-life examples and important do’s and don’ts, this book gives both new and veteran servers–and their managers–the skills, confidence, and flexibility to bring Remarkable ServiceSM to virtually any situation–and keep customers coming back for more.
...more
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